Terms & Conditions

1. Our Products

Homia Creations offers handcrafted home decor, serveware and accessories in materials including brass, copper, wrought iron, wood and other carefully selected materials.

1.1 Handmade Product Characteristics

As many of our products are handmade, each piece may have slight variations in:

• Colour and tone.
• Texture and finish.
• Shape and appearance.
• Weight and dimensions.

These are natural characteristics of handmade craftsmanship and are not considered defects.

1.2 Product Images & Measurements

Product images are displayed as accurately as possible. However, slight differences in colour or appearance may occur due to:

• Lighting conditions.
• Product photography.
• Individual screen settings.

Measurements mentioned on the website are approximate and may have minor variations due to the handmade nature of our products.

By placing an order, customers acknowledge and accept these natural characteristics of handcrafted products.

2. Orders & Payment

2.1 Advance Payment

All orders require 50% advance payment to confirm the order.

• The remaining balance is payable according to the agreed payment terms.
• The balance is generally payable before dispatch through bank transfer.
• An order will be processed once the required advance payment has been received and the order details have been confirmed.

2.2 Customized & Made-to-Order Products

Certain products may be customized or made specifically according to a customer’s requirements.

Once a customized order has been confirmed and production has started, it cannot be cancelled or changed.

In case of cancellation, the 50% advance payment is non-refundable, as it covers materials, labour and production costs already committed to the order.

2.3 Order Confirmation & Modifications

Customers are responsible for checking and confirming all order details before finalization, including:

• Customization requirements.
• Product measurements and dimensions.
• Colours and finishes.
• Other product specifications.

Cancellation or modification requests must be made before the order enters production.

Any refund, where applicable, will be handled according to the stage and nature of the order.

3. Processing & Dispatch

3.1 In-Stock Products

In-stock products will normally be prepared for dispatch within the estimated timeframe communicated at the time of order.

3.2 Made-to-Order Products

Made-to-order or customized products may require additional preparation time.

3.3 Possible Processing Delays

We make every reasonable effort to meet the estimated dispatch timeframe.

However, delays may occasionally occur due to:

• Handmade production requirements.
• Material availability.
• Other circumstances affecting preparation.

4. Shipping & Delivery

Homia Creations ships both domestically and internationally through third-party courier and logistics services.

4.1 Shipping Providers

Our shipping partners may include:

• DHL.
• FedEx.
• UPS.
• Cargo services.
• Other domestic and international logistics providers.

4.2 Shipping Charges

Shipping charges are separate from the product price unless specifically stated otherwise.

Delivery charges may vary depending on:

• Delivery destination.
• Package weight.
• Package dimensions.
• Selected courier service.

4.3 Delivery Responsibilities

Once an order has been handed over to the courier, delivery is subject to the courier’s handling and delivery process.

Homia Creations is not responsible for delays caused by:

• Courier services.
• Weather conditions.
• Public holidays.
• Strikes.
• Customs procedures.
• Other circumstances beyond our reasonable control.

5. International Orders

5.1 Customs Duties & Taxes

Any customs duties, import taxes, clearance charges or other fees imposed by the destination country are the responsibility of the customer unless specifically agreed otherwise.

5.2 International Delivery Times

International delivery times may vary depending on:

• Customs clearance procedures.
• Destination country’s regulations.
• International shipping and logistics processes.

6. Delivery Address

Customers are responsible for providing correct and complete delivery details when placing an order.

6.1 Required Delivery Information

• Complete recipient name.
• Accurate shipping address.
• Correct contact number.
• Any additional delivery information required.

6.2 Incorrect Delivery Information

Any delay, failed delivery or additional shipping cost resulting from incorrect or incomplete address or contact information may be charged to the customer.

7. Shipment Policy

The following conditions apply to international shipments.

7.1 Product Packaging & Transit

• Products may be shipped in detachable form to minimize the risk of breakage during transit.
• Minor dents, pressure marks or handling-related transit issues may occur during international shipping due to the nature of the products and cargo handling procedures.

7.2 International Transit Damage

• Customers may file claims directly with the courier company, including DHL, FedEx, UPS or other relevant shipping providers, if transit damage occurs.
• Homia Creations is not liable for damages caused during international transit, customs inspections, airline cargo handling or courier mishandling.

8. Damaged Items

We take every precaution to inspect and securely pack your order before dispatch.

In the unlikely event that a product is damaged during domestic transit, Homia Creations will happily arrange a replacement after reviewing the claim.

8.1 Reporting Damaged Items

To request a replacement for damage occurring during domestic transit, customers must report the issue within 7 days of delivery.

8.2 Required Evidence

Customers must provide the following information:

• Order Details: Information identifying the relevant order.
• Packaging Photographs: Clear photographs of the outer packaging.
• Product Photographs: Clear photographs showing the damaged product.
• Unboxing Video: A continuous, unedited unboxing video clearly showing the package, its condition and the product immediately after opening.

8.3 Retaining Damaged Products

The damaged item and its original packaging must be retained until the claim has been reviewed and resolved.

9. Non-Refundable & Non-Exchangeable Items

The following items may not be eligible for return or exchange:

• Items that have been used.
• Items that have been altered.
• Items damaged after delivery.
• Customized products.
• Products made specifically to order.

10. Natural Changes & Product Care

10.1 Natural Material Characteristics

Natural materials such as brass, copper and wood may develop changes over time.

These changes may include variations in:

• Colour.
• Tone.
• Texture.
• Overall appearance.

These natural changes and normal wear resulting from use are not considered defects.

10.2 Product Care Responsibilities

Customers are responsible for following the care instructions provided for their products.

Damage resulting from the following will not be considered a manufacturing defect:

• Improper use.
• Incorrect cleaning methods.
• Improper storage.
• Incorrect handling.

11. Product Images & Colour

We make every effort to photograph our products accurately.

11.1 Possible Visual Differences

Slight differences in colour, tone and appearance may occur due to:

• Lighting conditions.
• Photography.
• Individual screen settings.

Such minor differences do not constitute a product defect.

12. Circumstances Beyond Our Control

Homia Creations will not be responsible for delays or losses caused by circumstances beyond our reasonable control.

These circumstances may include:

• Courier delays or mishandling.
• Customs procedures.
• Strikes and lockouts.
• Extreme weather conditions.
• Natural events.
• Government restrictions.
• Other unforeseen circumstances.

Contact Us

For questions regarding our products, orders or these Terms & Conditions, please contact us:

Acceptance of Terms

By placing an order with Homia Creations, the customer confirms that they have read, understood and agreed to all Terms & Conditions stated above.