Privacy Policy

1. Information We Collect

We may collect information when you browse our website, create an account, place an order, submit an enquiry or contact us.

1.1 Personal Information

Depending on how you interact with our website, we may collect:

• Identity Details: Full name.
• Contact Information: Email address, phone number or WhatsApp number.
• Address Details: Billing address, shipping address, country and location.
• Order Information: Purchased products, order details and purchase history.
• Account Details: Registration information and login credentials.
• Product Preferences: Customization requests, measurements, colours and specifications.
• Communications: Messages, enquiries and customer support correspondence.

1.2 Payment Information

When you place an order, we may collect payment-related information, including:

• Selected payment method.
• Transaction reference or confirmation.
• Payment status.
• Relevant billing information.

Payments may be processed through bank transfers or supported third-party payment providers, depending on the payment options available.

Third-party payment providers may process information according to their own privacy and security policies.

1.3 Automatically Collected Information

When you browse our website, certain technical information may be collected automatically:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited and browsing activity.
• Referral sources.
• Date and time of visits.
• Cookie and session information.

This information helps us maintain website functionality, identify technical issues, improve security and enhance your experience.

2. How We Use Your Information

We use the information we collect to operate Homia Creations, manage customer relationships and provide our products and services.

2.1 Order Management

• Process, confirm and fulfil customer orders.
• Verify payments and maintain transaction records.
• Manage customized and made-to-order products.
• Arrange domestic and international deliveries.
• Provide order confirmations and delivery updates.

2.2 Customer Support

• Respond to enquiries and customer requests.
• Provide assistance with products and purchases.
• Manage eligible returns and replacement requests.
• Review complaints and damaged-item claims.

2.3 Website Operations

• Maintain customer accounts and shopping features.
• Improve website performance and navigation.
• Identify and resolve technical problems.
• Prevent fraud and unauthorized activity.

2.4 Business Communications

• Send essential updates about orders and payments.
• Share product announcements and promotional information where permitted by law.
• Maintain business and accounting records.
• Comply with applicable legal obligations.

We do not use personal information for incompatible purposes without an appropriate legal basis.

3. Customer Accounts

Customers may create an account on our website to manage their shopping experience.

3.1 Account Information

Information associated with an account may include:

• Name and email address.
• Phone number.
• Saved billing and delivery addresses.
• Login credentials.
• Order history and account preferences.

3.2 Account Security

Customers are responsible for maintaining the confidentiality of their account credentials.

• Use a strong and unique password.
• Do not share account login information.
• Notify us if unauthorized access is suspected.

4. Orders & Payment Processing

We collect information necessary to confirm, process and fulfil purchases made through Homia Creations.

4.1 Order Processing Information

• Customer name and contact information.
• Billing and shipping details.
• Product selections and order quantities.
• Customization instructions and specifications.
• Payment status and transaction references.

4.2 Payment Records

Where payments are made through bank transfer, we may retain relevant transaction records for the following purposes:

• Payment verification.
• Order confirmation.
• Accounting and financial recordkeeping.
• Resolving payment-related disputes.

Where applicable, payment-related information may be shared with authorized banks or payment service providers.

5. Shipping & Delivery Information

We may share information with delivery partners to arrange domestic and international shipments.

5.1 Information Shared for Delivery

• Recipient’s name.
• Complete shipping address.
• Contact number.
• Email address, where required.
• Relevant shipment and order details.

5.2 Shipping Partners

Our shipping and logistics partners may include:

• DHL.
• FedEx.
• UPS.
• Domestic courier services.
• Other cargo and international logistics providers.

5.3 International Shipments

For international orders, shipment-related information may also be shared with:

• Customs authorities.
• Import and export clearance services.
• Relevant shipping and regulatory authorities.

These third parties may process information according to their applicable privacy policies and legal obligations.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to maintain essential functionality, improve usability and understand website activity.

Cookies are small files stored on your device when you visit a website.

6.1 Types of Cookies

• Essential Cookies: Support shopping carts, checkout processes, customer accounts and website security.
• Preference Cookies: Remember selected settings and browsing preferences.
• Analytics Cookies: Where enabled, help us understand website usage and improve the customer experience.
• Marketing Cookies: Where enabled, help measure advertising performance and provide relevant promotions.

6.2 Managing Cookies

You can manage cookies through your browser settings or an available cookie preference tool.

• Allow or block selected cookies.
• Delete cookies stored on your device.
• Adjust browser privacy settings.
• Manage optional cookies through available website consent controls.

Disabling essential cookies may affect shopping cart functionality, account access and checkout features.

7. Sharing Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services.

7.1 Service Providers

• Payment Providers: Banks and payment processing services.
• Delivery Partners: Couriers, freight companies and logistics providers.
• Technical Providers: Website hosting, maintenance and security services.
• Communication Providers: Email and customer communication services.
• Analytics and Advertising Providers: Relevant services where applicable.

7.2 Legal Requirements

We may also disclose information when necessary to:

• Comply with applicable laws and regulations.
• Respond to valid legal requests.
• Protect our legal rights and interests.
• Prevent fraud or unlawful activity.

We do not sell customer personal information for monetary consideration.

We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

8. International Data Transfers

Homia Creations operates from Pakistan and serves customers both domestically and internationally.

8.1 When International Transfers May Occur

Personal information may be processed outside your country of residence through:

• International shipping and logistics providers.
• Payment processing services.
• Website hosting and technical infrastructure.
• Customer communication service providers.

8.2 Protection of Transferred Information

Where required by applicable law, we will take appropriate measures to protect personal information transferred internationally.

9. Data Security

We take reasonable technical and organizational measures to protect customer information.

9.1 Security Measures

Depending on the services and systems involved, these measures may include:

• Website security protections.
• Secure account authentication.
• Access restrictions for customer information.
• Protection against unauthorized access.
• Monitoring and resolving security issues.

9.2 Customer Responsibilities

• Protect your login information.
• Use strong account passwords.
• Report suspected unauthorized account activity.

Although we take reasonable precautions, no online transmission or data storage system can be guaranteed completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for business operations or legal requirements.

10.1 Information We May Retain

• Order Records: To manage purchases, customer enquiries and disputes.
• Payment Records: For accounting, tax and transaction verification.
• Customer Accounts: While accounts remain active or where retention is otherwise necessary.
• Customer Communications: For support, service quality and dispute resolution.

10.2 Deletion of Information

When personal information is no longer necessary, we will take reasonable steps to delete, anonymize or securely dispose of it, subject to applicable legal obligations.

11. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

11.1 Your Available Rights

• Access: Request information about personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request removal of personal information, subject to applicable exceptions.
• Restriction: Request limits on certain processing activities.
• Objection: Object to certain uses of personal information.
• Consent Withdrawal: Withdraw consent where processing is based on consent.
• Marketing Preferences: Opt out of promotional communications.
• Data Portability: Request a copy of your information where applicable law provides that right.

11.2 Submitting a Privacy Request

You may contact us using the information provided in the Contact Us section.

We may request identity verification before fulfilling certain requests.

12. Marketing Communications

We may share information about our products, collections and promotions where permitted by applicable law.

12.1 Communication Channels

Depending on your preferences and applicable consent requirements, promotional messages may be sent through:

• Email.
• WhatsApp.
• Other supported communication channels.

12.2 Opting Out

You may stop receiving promotional communications by:

• Using an available unsubscribe link.
• Contacting us directly by email.
• Requesting removal from promotional messages.

Essential communications relating to existing orders, payments and deliveries may still be sent when necessary.

13. Third-Party Websites & Services

Our website may contain links to external websites and services.

13.1 Examples of Third-Party Services

• Instagram and other social media platforms.
• Courier tracking websites.
• External payment services.
• Other relevant business or service websites.

13.2 Third-Party Privacy Practices

These services may have their own privacy policies and data handling practices.

Homia Creations is not responsible for the privacy practices or content of third-party websites we do not control.

We encourage customers to review external privacy policies before providing personal information.

14. Children’s Privacy

Our website and products are intended for general consumers and are not specifically directed toward children.

14.1 Collection of Children’s Information

We do not knowingly seek to collect personal information directly from children without any consent required under applicable law.

14.2 Reporting Concerns

If you believe a child has provided personal information to us inappropriately, please contact us.

We will review the concern and take appropriate action where necessary.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices or legal obligations.

15.1 Reasons for Updates

• Changes to website functionality.
• Introduction of new services or features.
• Changes in information processing practices.
• Updates to applicable legal requirements.

15.2 Publication of Changes

Updated versions will be published on this page with a revised effective date.

We encourage customers to review this Privacy Policy periodically.

16. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us.

Homia Creations Contact Information